Complaints and Inquiries

Complaints and inquiries may be submitted via the following methods:

by calling 530.893.8732 between the hours of 8:00am and 12:00pm PST, Monday through Friday, excluding holidays

by visiting or mailing your complaint 2515 Ceanothus Avenue, Suite 105, Chico California 95973

by visiting https://3coreedc.org/compliants-and-inquiries/.

You may submit your complaint or inquiry to the California Department of Financial Protection and Innovation at any time, including complaints or inquiries not resolved to your satisfaction and any complaints or inquiries rejected by 3CORE for not being timely filed, using the form available at https://dfpi.ca.gov/file-a-complaint/. You may also contact the Department with questions at 866-275-2677.

The complaint process shall be administered without discriminating on the basis of the complainant’s race, religious creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, veteran or military status, or any other basis prohibited by law.

Complaints must be filed within one (1) year from the time the complainant discovers the act, omission, decision, condition, or policy to file a complaint.